Shipping policy
Shipping policy
At Lynova, we strive to provide reliable and transparent delivery of your order. Our dedicated team works every day to optimize our processes and provide you with the best possible service.
Ordering process
To protect your information and ensure smooth processing, we do not accept orders by phone. You can easily order online:
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Select the desired product and add it to your shopping cart.
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Log in to your account or register a new account.
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Enter or confirm your delivery and payment details.
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Complete your order.
Delivery times & Shipping costs
| Country | Processing time | Delivery time | Shipping costs |
|---|---|---|---|
| Denmark | 1–3 business days (Mon–Fri) | 4–9 business days (Mon–Fri) | Free |
| United Kingdom | 1–3 business days (Mon–Fri) | 4–9 business days (Mon–Fri) | Free |
| USA | 1–3 business days (Mon–Fri) | 4–9 business days (Mon–Fri) | Free |
| France | 1–3 business days (Mon–Fri) | 4–9 business days (Mon–Fri) | Free |
Orders placed before 16:00 (CET) are processed the same day (Monday–Friday).
Total delivery time: approximately 4 to 12 business days
Shipping & Tracking
Your order will be shipped via our reliable partners:
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PostNord
- Evri
As soon as your order has been shipped, you will receive a confirmation email with a tracking number so you can follow the status of your shipment online.
Important information about your address
Please check your delivery address carefully. We are not responsible for packages that cannot be delivered due to incorrect address details. In such cases, the purchase amount will be refunded, less the shipping costs. For a new delivery, you must place a new order.
Address changes after ordering
Would you like to change your delivery address after placing an order? Please contact us as soon as possible at info@lynova.dk. If your package has not yet been shipped, we can change the address. If the package has already been shipped, unfortunately, changing the address is no longer possible.
Contact information
Do you have any questions? Please feel free to contact us:
Store name: Lynova
Phone: +31 620089390
Email: info@lynova.dk
Correspondence address:
Graafwichmanlaan 13,
1231 VW, Loosdrecht,
The Netherlands
CVR number: 93383614
VAT registration number: NL005017561B83
We aim to respond to your email within 24 hours.
Customer service opening hours:
Monday – Friday: 09:00 – 20:00
Saturday: 09:00 – 18:00