Privacy policy

Privacy policy

Last updated: August 17, 2025

This privacy policy describes how Lynova (“Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website, use our services, or make a purchase on Lynova, or otherwise communicate with us about the Site (collectively, the “Services”).

For the purposes of this privacy policy, “you” and “your” refer to you as a user of the Services—whether you are a customer, a website visitor, or another person whose information we have collected under this policy.

Please read this privacy policy carefully.

Changes to this privacy policy

We may update this policy from time to time—for example, to reflect changes in our practices or for legal and operational purposes.
We will publish the updated privacy policy on the Site, update the date under “Last updated,” and take all necessary steps in accordance with applicable law.

How we collect and use your personal information

To provide the Services, we collect personal information about you from various sources, as described below.
The information we collect and use depends on your interaction with us.

In addition to the specific purposes described below, we may use the information we collect about you to:

  • communicate with you,

  • provide and improve the Services,

  • comply with legal obligations,

  • enforce our terms of service, and

  • protect the Services, our rights, and the rights of our users.

What personal information we collect

The type of information we collect depends on your interaction with our Site and your use of the Services.
By “personal information,” we mean data that identifies you, relates to you, or can be associated with you.

Information we collect directly from you:

  • Contact information (name, address, telephone number, email address)

  • Order information (name, billing address, shipping address, payment confirmation, email, and telephone number)

  • Account information (username, password, security questions, and other account security information)

  • Customer service information (information you share with us, such as in messages through the Services)

For certain features, you may need to provide us with certain information. If you choose not to share it, you may be unable to use these features.

Information we collect about your use:

We may automatically collect certain information about your use of the Services (“Usage Data”), such as:

  • device information, browser information, and IP address

  • information about your network connection

  • interactions with the Site and your account

For this purpose, we may use cookies, pixels, and similar technologies.

Information we receive from third parties:

We may also receive information from:

  • Companies that support our Site and Services (such as Shopify)

  • Payment processors (which collect payment data to process your orders)

We and our partners may also automatically collect information through cookies, web beacons, SDKs, and similar technologies.

How we use your personal information

Delivery of products and services

We use your information to:

  • process payments and fulfill orders,

  • send messages about your account, purchases, returns, and exchanges,

  • manage your account and shipments.

We may also improve your experience by allowing Shopify to match your account with other Shopify services. In that case, Shopify processes your information in accordance with its privacy policy.

Marketing and advertising

We may use your information for marketing, such as:

  • send promotions by email, SMS, or mail,

  • display ads for our products and services.

This may involve tailoring ads based on your information.
For EU/EEA users, this is based on our legitimate interest in marketing and selling our products (see GDPR Art. 6(1)(f)).

Security and fraud prevention

We use information to detect, investigate, and prevent fraud, illegal activity, or harmful activity.
If you have an account, you are responsible for keeping your login details secure.
If you suspect misuse, contact us immediately.

Communication and service improvement

We use your information to provide customer support and improve our Services.
This is in our legitimate interest in communicating effectively and providing a good customer experience.

Cookies

We use cookies to:

  • remember your preferences,

  • improve the user experience,

  • analyze traffic and optimize functionality.

Learn more about cookies at: https://www.shopify.com/legal/cookies

You can delete or block cookies at any time through your browser, but this may affect the functionality of our Site.

How we share your information

We may disclose personal information to:

  • Service providers (e.g., IT, payment processing, shipping, customer support)

  • Business and advertising partners (to provide advertisements and services)

  • Our affiliates (as part of our legitimate interest in operating our business)

  • Legal authorities (if required by law)

We only disclose the data necessary to fulfill the purposes stated above.

Children’s data

Our Services are not intended for children, and we do not knowingly collect data about children.
If a child has provided us with information, you can contact us to have it deleted.

Security and retention

We take data security seriously, but no method is 100% secure.
We retain information only for as long as necessary to:

  • provide our services,

  • fulfill legal requirements,

  • resolve disputes, or

  • comply with contractual obligations.

Your rights

Depending on your place of residence, you may have the right to:

  • access your data,

  • request deletion or correction,

  • receive a copy (data portability),

  • withdraw consent,

  • opt out of data sharing or targeted advertising.

To exercise your rights, you can contact us using the information below.
We may request additional information to verify your identity before responding to your request.

Complaints

If you have complaints about how we handle your data, you can contact us by email.
If you are not satisfied with our response, you can lodge a complaint with your local data protection authority.
For the EU/EEA, you can find a list here:
https://edpb.europa.eu/about-edpb/about-edpb/members_da

International users

We may transfer and process your data outside the country where you live.
When we transfer data outside Europe, we use the EU Commission’s standard contractual clauses or equivalent legal mechanisms.

Withdrawal form

If you wish to exercise your right of withdrawal, you can use our withdrawal form:

https://lynova.dk/pages/withdrawal-form-eu

Contact us

Do you have questions about our privacy practices or wish to exercise your rights?
Please contact us via:

📧 info@lynova.dk
📍 Graafwichmanlaan 13, 1231 VW, Loosdrecht, Netherlands

In accordance with applicable data protection legislation, Lynova is the data controller for your personal information.