Refund policy

Return policy

At Lynova

At Lynova, we strive for your complete satisfaction.
If you are not satisfied with your purchase or have ordered the wrong size, you can return or exchange your order within 14 days of receiving it.

General return terms

  • Returns are accepted within 14 days of receiving the product.

  • The product must be unused, undamaged, and in its original packaging.

  • Please include the original receipt or proof of purchase.

What conditions apply?

Products ordered incorrectly can be returned as long as they are unused and in their original packaging.
Unfortunately, returns are not possible for custom-made goods or products made to measure.

Do I have to pay for the return?

Yes, return shipping costs are the customer's responsibility.
We recommend sending the return package with track & trace, as we cannot be held responsible for lost returns.

Can I return an item without contacting you first?

No, please contact us before sending it back.
The return address may differ from the address from which your original order was shipped.

My order is damaged—what should I do?

Please send us a picture or a short video clearly showing the damage or quality issue.
Preferably photographed on a flat surface so that both the brand logo and defect are visible.

This information helps us process your claim quickly and improve our processes.
Contact us within 14 days of receiving the damaged product.

Returns in 4 simple steps

  1. Send an email to info@lynova.dk
     to request a return form.
    Read the terms on the form carefully before sending the product back to our return address.

  2. Fill out the return form completely.

  3. Send your order together with the completed form to the specified address.
    Please note that you are responsible for the return shipping costs. Make sure the package has a tracking number.

  4. As soon as we have received the package, we will refund the purchase amount to your bank account within 5 business days.

Exchange in 4 simple steps

  1. Send an email to info@lynova.dk
     with photos or a short video of the defective product, along with a brief description of the problem.

  2. Our team will assess the product based on your photos/videos.

  3. After approval, we will send you a replacement product free of charge.

  4. Our customer service will provide you with track & trace information for the new shipment.

Refund

Once we have received your return and confirmed that the products are unopened and unused, we will refund the full amount to your original payment method.
Please contact us after sending your return with the tracking information so that we can initiate the refund.
Processing by your bank or payment provider may take 3–5 business days.

Contact us

Do you have any questions? You are always welcome to contact us:

Store name: Lynova
Phone: +31 620089390
Email: info@lynova.dk

Correspondence address:
Graafwichmanlaan 13
1231 VW, Loosdrecht
The Netherlands

Chamber of Commerce number: 93383614
VAT number: NL005017561B83

We aim to respond to your email within 24 hours.

Customer service opening hours:
Monday – Friday: 09:00 – 20:00
Saturday: 09:00 – 18:00

14-day right of cancellation

Have you received your order and would like to exercise your statutory right of cancellation? You can submit a cancellation request within 14 days of receiving your order.

Submit your cancellation request here:
shopify.com/81569644888/account